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Oobake Support
Travel support
Get help with Trip Fit packages, Paystack payments, rides, stays, and itinerary changes — through WhatsApp, email, or a concierge request.
Contact
Reach our team
Choose the channel that fits your situation. Include your order ID or payment reference when you have one.
Fastest for payment issues, schedule changes, and on-trip questions.
Open WhatsAppBest for documents, group travel, and non-urgent planning notes.
Email supportConcierge request
Submit package context and a planner will follow up with a tailored proposal.
Open request formTypical response within one business day. For urgent on-trip issues, use WhatsApp.
Help topics
Frequently asked questions
I paid but my order still shows pending
Return from Paystack to the checkout complete page so we can verify your reference. If the status does not update within a few minutes, contact us on WhatsApp with your order ID and Paystack reference.
My Trip Fit quote expired
Quotes are time-bound. Run Trip Fit again or open the package detail page to generate a fresh draft and quote before checkout or a concierge request.
Can I change dates or travelers after booking?
Depends on package rules and partner availability. Message us on WhatsApp with your order ID and requested changes — we will confirm options before any rebooking.
How do refunds work?
Refund eligibility follows the package and partner policy tied to your order. Email support with your order ID for a written review; urgent cases can start on WhatsApp.